Privacy Policy

Privacy Policy

Introduction

Welcome to http://aurora-post-traumatic-stress-disorder-therapy.denvermentalhealthcare.com (hereinafter referred to as “Aurora PTSD Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at http://aurora-post-traumatic-stress-disorder-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software developed and maintained by us.
  3. Services provided through our platform, such as online therapy sessions and counseling.
  4. Communications initiated by us, including newsletters, emails, phone calls, and text messages.

Please note that this policy does not extend to third-party services or platforms linked from our website, which have their own privacy policies governing data collection and usage.

Processing Activities

When you engage with Aurora PTSD Therapy in any of the aforementioned ways, we may process the following types of personal data:

Personal Data Collected

  1. Account Information: Details related to your registration and account creation, such as usernames, passwords, and contact preferences.
  2. Payment Information: Credit card numbers, billing addresses, and other financial details required for processing payments.
  3. Financial Information: Transaction history and account balances (if applicable) for services rendered.
  4. Purchase Information: Items or services purchased through our platform, including quantities and purchase dates.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile app usage data to provide personalized services.
  6. Location Data: Geolocation information shared when you access our services on a mobile device.
  7. Feedback and Reviews: Comments, suggestions, or ratings you provide to improve our services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to enhance your user experience.
  9. Product Information: Details about products or services you express interest in or purchase through our website.

Data Collection Methods

We gather personal data through various means:

  • User Input: Information you voluntarily provide when filling out forms, creating an account, or responding to surveys.
  • Automated Technologies: Cookies and similar tracking technologies used for enhancing user experience and analytics.
  • Third Parties: We may receive data from service providers who assist us in operating our website, applications, or providing services. These third parties are bound by strict confidentiality agreements.

Cookies

We employ cookies to improve your online experience and gather analytics on how our platform is used:

  • Strictly Necessary Cookies: Essential for navigating the website and providing basic functionality.
  • Preference Cookies: Remember user preferences, such as language settings and display options.
  • Analytics Cookies: Track website usage, users’ behavior, and engagement metrics to enhance our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing transactions and providing services.
  • Maintaining user accounts and profiles.
  • Personalizing content and recommendations.
  • Complying with legal obligations and resolving disputes.

Once the retention period expires or when you request deletion, we securely delete or anonymize your personal data.

Security Measures

We prioritize the protection of your data through robust security measures:

  • Implementing encryption for data in transit and at rest.
  • Employing secure third-party processing partners to handle payments and sensitive information.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Aurora PTSD Therapy does not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults seeking mental health support.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access and rectification.
  • Erasure or deletion.
  • Restriction on processing.
  • Data portability.
  • Right to object.
  • Non-discrimination.

To exercise these rights, please contact our Privacy Team using the details provided below. We will respond to your request in accordance with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information on how we protect your privacy.

Contact Information

For any questions, concerns, or requests regarding data privacy:

  • Email: contact@aurora-post-traumatic-stress-disorder-therapy.denvermentalhealthcare.com
  • Mail: Aurora PTSD Therapy, Privacy Team, [Address]

We are dedicated to maintaining transparency and ensuring your trust in our handling of personal information.